JEMPOL DISTRICT COUNCIL'S CLIENT CHARTER ACHIEVEMENT FOR FIRST QUARTER OF THE YEAR ( JANUARY 2013 – OCTOBER 2013)
|
NO |
TRANSACTIONS |
PERIOD |
TOTAL RECEIVED |
TOTAL IMPLEMENTED AS PER TARGET |
TOTAL TARGET NOT ACHIEVED |
ACHIEVEMENTS |
REVIEWS |
|
1 |
Advertisement Licence |
1 Hour |
5 |
5 |
5 |
100 |
|
|
2 |
Non-risky Business Licence |
1 Day |
15 |
14 |
1 |
93.33 |
Incomplete documents |
|
3 |
Outdoor Billboard Advertisement Licence |
1 Day |
2 |
2 |
- |
100 |
|
|
4 |
Hawker Licence |
1 Week |
- |
- |
- |
- |
No application |
|
5 |
Risky Business Licence |
1 Month |
12 |
6 |
6 |
50 |
Adjourned the meeting for not meeting the terms of the license application |
|
6 |
Planning Permission pre-Consultation Reviews |
2 Weeks |
15 |
11 |
4 |
73.33 |
Incomplete documents |
|
7 |
Government Land's Application Reviews |
2 Weeks |
19 |
17 |
2 |
89.47 |
In action |
|
8 |
Zoning And RTD Review Application |
1 Hour |
5 |
5 |
- |
100 |
|
|
9 |
Area Development Plan Purchase |
1 Hour |
4 |
4 |
- |
100 |
|
|
10 |
Terrace House Renovation and Extension Plans |
2 Weeks |
29 |
11 |
18 |
37.93 |
|
|
11 |
Renovation and Extension Plan for Normal Buildings |
1 Month |
10 |
3 |
7 |
30 |
|
|
12 |
Single Building Plans |
1 Week |
- |
- |
- |
- |
|
|
13 |
Quotation Offer from the Date of Advertisement |
1 Month |
27 |
27 |
- |
100 |
|
|
14 |
Projects Claims Acknowledgment |
1 Week |
3 |
3 |
- |
100 |
|
|
15 |
Public Street Lighting Plans |
1 Week |
2 |
2 |
|
100 |
|
|
16 |
Earthworks Plans |
1 Week |
6 |
- |
6 |
- |
|
|
17 |
Street and Drainage Plans |
1 Week |
6 |
1 |
5 |
16.66 |
|
|
18 |
Customers' Complaints Feedback |
2 Days |
86 |
15 |
71 |
17.44 |
|
|
19 |
Emergency and Garbage Complaints |
24 Hours |
24 |
24 |
- |
100 |
|
|
20 |
Actions on Resolving Complaints Notifications |
7 Days |
86 |
12 |
74 |
14 |
|
|
21 |
Premise Ownership Transfer Application |
2 Days |
149 |
91 |
58 |
61 |
Premises owner does not pay the CTA. |
|
22 |
Objection of Public Assessment Tax Value Results |
1 Week |
2 |
- |
2 |
- |
Valuation delayed until completion of GE-13 |
|
23 |
Issuance of General Assessment Tax Bills |
15 Jan & 15 July every year |
- |
10 Jan 2013 |
- |
100 |
|
|
24 |
Payment Counter Will be Opened |
Monday - Thursdy |
58 Days |
58 Days |
- |
100 |
|
|
25 |
Revenue Payment Printed Receipt |
5 Minutes |
20,155 |
20,155 |
- |
100 |
|
|
26 |
Payment Claims |
14 Days |
672 |
672 |
- |
100 |
|
|
27 |
Nuisance Complaints Investigation |
24 Hours |
32 |
21 |
11 |
65.6 |
Involve other departments |
|
28 |
Resolve complaints on WiFi breakdown |
1 Day |
1 |
1 |
- |
100 |
|
|
29 |
Development Plan Application Process |
45 Days |
9 |
9 |
- |
100 |
|
|
30 |
Resolving Garbage Complaints |
1 Day |
4 |
4 |
- |
100 |
|
|
31 |
Resolving Drainage Complaints |
1 Week |
15 |
15 |
- |
100 |
|
