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JEMPOL DISTRICT COUNCIL'S CLIENT CHARTER ACHIEVEMENT FOR FIRST QUARTER OF THE YEAR ( JANUARY 2013 – OCTOBER 2013)

NO

TRANSACTIONS

PERIOD

TOTAL RECEIVED

TOTAL IMPLEMENTED AS PER TARGET

TOTAL TARGET NOT ACHIEVED

ACHIEVEMENTS
(%)

REVIEWS

1

Advertisement Licence

1 Hour

5

5

5

100

 

2

Non-risky Business Licence

1 Day

15

14

1

93.33

Incomplete documents

3

 Outdoor Billboard Advertisement Licence

1 Day

2

2

-

100

 

4

Hawker Licence

1 Week

-

-

-

-

No application

5

Risky Business Licence

1 Month

12

6

6

50

Adjourned the meeting for not meeting the terms of the license application

6

Planning Permission pre-Consultation Reviews

2 Weeks

15

11

4

73.33

Incomplete documents

7

Government Land's Application Reviews

2 Weeks

19

17

2

89.47

In action

8

Zoning And RTD Review Application

1 Hour

5

5

-

100

 

9

 Area Development Plan Purchase

1 Hour

4

4

-

100

 

10

Terrace House Renovation and Extension Plans

2 Weeks

29

11

18

37.93

 

11

 Renovation and Extension Plan for Normal Buildings

1 Month

10

3

7

30

 

12

Single Building Plans

1 Week

-

-

-

-

 

13

Quotation Offer from the Date of Advertisement

1 Month

27

27

-

100

 

14

Projects Claims Acknowledgment

1 Week

3

3

-

100

 

15

 Public Street Lighting Plans

1 Week

2

2

 

100

 

16

Earthworks Plans

1 Week

6

-

6

-

 

17

Street and Drainage Plans

1 Week

6

1

5

16.66

 

18

 Customers' Complaints Feedback

2 Days

86

15

71

17.44

 

19

Emergency and Garbage Complaints

24 Hours

24

24

-

100

 

20

Actions on Resolving Complaints Notifications

7 Days

86

12

74

14

 

21

Premise Ownership Transfer Application

2 Days

149

91

58

61

Premises owner does not pay the CTA.

22

Objection of Public Assessment Tax Value Results

1 Week

2

-

2

-

Valuation delayed until completion of GE-13

23

Issuance of General Assessment Tax Bills

15 Jan & 15 July every year

-

10 Jan 2013

-

100

 

24

Payment Counter Will be Opened

Monday - Thursdy
8.00am – 4.30pm
Friday
8.00am – 12.15noon

58 Days

58 Days

-

100

 

25

Revenue Payment Printed Receipt

5 Minutes

20,155

20,155

-

100

 

26

Payment Claims

14 Days

672

672

-

100

 

27

Nuisance Complaints Investigation

24 Hours

32

21

11

65.6

Involve other departments

28

Resolve complaints on WiFi breakdown

1 Day

1

1

-

100

 

29

Development Plan Application Process

45 Days

9

9

-

100

 

30

Resolving Garbage Complaints

1 Day

4

4

-

100

 

31

Resolving Drainage Complaints

1 Week

15

15

-

100